Skip to content
Free Shipping To Lower 48 USA and No Sales Tax
Free Shipping

Shipping Policy

Free Shipping Promotion:

We offer free shipping to the lower 48 states in the U.S. Free Shipping is automatically applied at Checkout. Shipping to Hawaii, Alaska, and Canada will incur an additional fee depending on the items ordered. With the exception of Canada, we do not currently ship internationally.


Products typically ship within 2-5 business days from when you place your order.

Due to COVID-19 please allow 7 - 10 days for your order to arrive once you have received shipping confirmation.

Order Confirmation:

After you place your order, you will receive a confirmation email with all your order details. This means that we have received your order in our system. As soon as we receive your order, we automatically submit your order to warehouse. If for some reason your item happens to be out of stock or on backorder beyond the lead time on the product page, we would be happy to provide you with a full refund should you choose so. Additionally, you can pre-order and we will ship your item the second it arrives. Should your items be on backorder beyond the date on the product page, we will let you know and let you decide whether to wait, or get a full refund.

 

Order Shipment:

Your order will ship within 2 to 5 days after order is processed. We will email you tracking information within 24 hours of your order leaving the warehouse.

If you do not receive tracking information from us by 7 days after the lead time noted on the product page has elapsed, feel free to follow up with us at sales@acepurifiers.com

Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Some special bulk orders may require 7 to 14 days depending on the order.

Delivery & Damages:

ALL SHIPMENTS SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.

If your product is defective or sustains damage during shipping, please contact us at sales@acepurifiers.com or call us at 1-888-400-7749 right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please contact Customer Service at sales@acepurifiers.com for further assistance with the damaged shipment.